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<title>Heap CRM Video Tutorials</title>
<link>http://heap.wbpsystems.com/</link>
<language>en-us</language>
<description>We'e here to help you get up to speed with heap!  Each video is a quick tutorial of a key feature in the Heap CRM.</description>
<image>
<url>http://www.wbpsystems.com/podcastfiles/video.png</url>
<title>Heap CRM Video Tutorials</title>
<link>http://heap.wbpsystems.com/</link>
</image>
<ttl>60</ttl>
<category>Business</category>
<category>Technology</category>
<category>Software How-To</category>
<itunes:explicit>clean</itunes:explicit>
<itunes:author>WBP SYSTEMS</itunes:author>
<itunes:subtitle>We'e here to help you get up to speed with heap!  Each video is a quick tutorial of a key feature in the Heap CRM.</itunes:subtitle>
<itunes:summary>We'e here to help you get up to speed with heap!  Each video is a quick tutorial of a key feature in the Heap CRM.</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
<itunes:owner>
<itunes:name>Ben Smith</itunes:name>
<itunes:email>ben@wbpsystems.com</itunes:email>
</itunes:owner>
<itunes:category text="Technology">
<itunes:category text="Software How-To"/>
</itunes:category>
<itunes:image href="http://www.wbpsystems.com/podcastfiles/video.png"/>



<item>
<title>Find: Anything Search Video</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/search_introduction.mp4</guid>
<pubDate>Wed, 27 Feb 2008 17:30:00 -0800</pubDate>
<description><![CDATA[New video for the Find: Anything page]]></description>
<enclosure url="http://heap.wbpsystems.com/search_introduction.mp4" length="24545307" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:01:03</itunes:duration>
<itunes:subtitle>New video for the Find: Anything page</itunes:subtitle>
<itunes:summary>New video for the Find: Anything page</itunes:summary>
<itunes:keywords>find anything, search by category, search by association, search by tag, CRM, customer relationships management, software, wbp systems,simple, heap, video</itunes:keywords>
</item>







<item>
<title>Enhanced Reports / E-Mail Drawer / Saved Search Results to Category</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/feb21.mov</guid>
<pubDate>Thu, 21 Feb 2008 13:30:00 -0800</pubDate>
<description><![CDATA[Enhanced Reports, E-Mail Drawer and Saving Search Results to Categories]]></description>
<enclosure url="http://heap.wbpsystems.com/feb21.mov" length="14984588" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:02:32</itunes:duration>
<itunes:subtitle>Enhanced Reports, E-Mail Drawer and Saving Search Results to Categories</itunes:subtitle>
<itunes:summary>Enhanced Reports, E-Mail Drawer and Saving Search Results to Categories</itunes:summary>
<itunes:keywords>enhanced reports, e-mail drawer, saved search results, CRM, customer relationships management, software, wbp systems,simple, heap, video</itunes:keywords>
</item>









<item>
<title>Timed E-Mails and Follow-Up Events</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/followupevents.mp4</guid>
<pubDate>Sun, 9 Sep 2007 13:30:00 -0800</pubDate>
<description><![CDATA[Do you need to follow-up on a message? Try the new follow-up events.  Need to send messages on a schedule? Try the new timed E-Mails.]]></description>
<enclosure url="http://heap.wbpsystems.com/followupevents.mp4" length="9833164" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:02:42</itunes:duration>
<itunes:subtitle>Do you need to follow-up on a message? Try the new follow-up events.  Need to send messages on a schedule? Try the new timed E-Mails.</itunes:subtitle>
<itunes:summary>Do you need to follow-up on a message? Try the new follow-up events.  Need to send messages on a schedule? Try the new timed E-Mails.</itunes:summary>
<itunes:keywords>follow-up, followup, event, calendar, messages, drip, e-mail, email, CRM, customer relationships management, software, wbp systems,simple, heap, video</itunes:keywords>
</item>






<item>
<title>An Introduction to iGoogle and the Heap CRM Google Gadget</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/igoogle.mp4</guid>
<pubDate>Wed, 18 July 2007 17:00:43 -0800</pubDate>
<description><![CDATA[A quick introduction to iGoogle and why you might want to use it; followed by a tour of the Heap CRM Google Gadget.]]></description>
<enclosure url="http://heap.wbpsystems.com/igoogle.mp4" length="19198383" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:02:50</itunes:duration>
<itunes:subtitle>A quick introduction to iGoogle and why you might want to use it; followed by a tour of the Heap CRM Google Gadget.</itunes:subtitle>
<itunes:summary>A quick introduction to iGoogle and why you might want to use it; followed by a tour of the Heap CRM Google Gadget.</itunes:summary>
<itunes:keywords>iGoogle, Google, Gadget, business, software, CRM, customer relationships management, technology, wbp systems,simple, heap, help, video</itunes:keywords>
</item>



<item>
<title>Enhanced Person Page, Exporting Search Results, iPhone Interface, List View, QuickView</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/july.mov</guid>
<pubDate>Mon, 09 July 2007 19:00:43 -0800</pubDate>
<description><![CDATA[A wrap up of the new enhancements in Heap CRM in the last month.  These include: QuickView, List View, the iPhone interface, Exporting Search Results, the Enhanced Person Page, QuickSilver Integration, Complete RSS, and Complete iCal]]></description>
<enclosure url="http://heap.wbpsystems.com/july.mov" length="27628556" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:03:41</itunes:duration>
<itunes:subtitle>A wrap up of the new enhancements in Heap CRM in the last month.  These include: QuickView, List View, the iPhone interface, Exporting Search Results, the Enhanced Person Page, QuickSilver Integration, Complete RSS, and Complete iCal</itunes:subtitle>
<itunes:summary>QA wrap up of the new enhancements in Heap CRM in the last month.  These include: QuickView, List View, the iPhone interface, Exporting Search Results, the Enhanced Person Page, QuickSilver Integration, Complete RSS, and Complete iCal</itunes:summary>
<itunes:keywords>quicksilver, iphone, business, software, CRM, customer relationships management, technology, wbp systems,simple, heap, help, video</itunes:keywords>
</item>




<item>
<title>Send E-Mail, Sounds Like Searching and the new Mac OS X Widget</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/sendemail-search-widget.mov</guid>
<pubDate>Mon, 11 June 2007 16:00:43 -0800</pubDate>
<description><![CDATA[Quickly learn to send email, do sounds like searching, searching from email and use the new Mac OS X Widget.]]></description>
<enclosure url="http://heap.wbpsystems.com/sendemail-search-widget.mov" length="36839558" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:04:23</itunes:duration>
<itunes:subtitle>Quickly learn to send email, do sounds like searching, searching from email and use the new Mac OS X Widget.</itunes:subtitle>
<itunes:summary>Quickly learn to send email, do sounds like searching, searching from email and use the new Mac OS X Widget.</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>


<item>
<title>New E-Mail Features</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/emailappletv.m4v</guid>
<pubDate>Thu, 25 April 2007 16:00:43 -0800</pubDate>
<description><![CDATA[E-Mail integration has been enhanced a great deal.  You can now create events, messages and prospects directly from your E-Mail account.  Additionally, if you have an IMAP or POP3 account, you can import messages directly in Heap.]]></description>
<enclosure url="http://heap.wbpsystems.com/emailappletv.m4v" length="6747040" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:02:36</itunes:duration>
<itunes:subtitle>E-Mail integration has been enhanced a great deal.  You can now create events, messages and prospects directly from your E-Mail account.  Additionally, if you have an IMAP or POP3 account, you can import messages directly in Heap.</itunes:subtitle>
<itunes:summary>E-Mail integration has been enhanced a great deal.  You can now create events, messages and prospects directly from your E-Mail account.  Additionally, if you have an IMAP or POP3 account, you can import messages directly in Heap.</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>


<item>
<title>New Features (Intermediate)</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/update.mov</guid>
<pubDate>Thu, 19 April 2007 13:00:43 -0800</pubDate>
<description><![CDATA[A quick look at the new features in Heap CRM including:
*Drag and Drop Calendars
*Calendar Check-off
*More Exporting
*And More...]]></description>
<enclosure url="http://heap.wbpsystems.com/update.mov" length="39793672" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:03:12</itunes:duration>
<itunes:subtitle>A quick look at the new features in Heap CRM including:
*Drag and Drop Calendars
*Calendar Check-off
*More Exporting
*And More...</itunes:subtitle>
<itunes:summary>A quick look at the new features in Heap CRM including:
*Drag and Drop Calendars
*Calendar Check-off
*More Exporting
*And More...</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>






<item>
<title>Search (Intermediate)</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/search.mov</guid>
<pubDate>Fri, 13 April 2007 11:00:43 -0800</pubDate>
<description><![CDATA[Search is extremely powerful.  Not only does it search everything, but you can set ranges for probabilities and values.]]></description>
<enclosure url="http://heap.wbpsystems.com/search.mov" length="16029311" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:01:52</itunes:duration>
<itunes:subtitle>Search is extremely powerful.  Not only does it search everything, but you can set ranges for probabilities and values.</itunes:subtitle>
<itunes:summary>Search is extremely powerful.  Not only does it search everything, but you can set ranges for probabilities and values.</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>


<item>
<title>Importing and Exporting (Intermediate)</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/CSV.mov</guid>
<pubDate>Fri, 13 April 2007 10:00:43 -0800</pubDate>
<description><![CDATA[Getting your data in and out of heap is a snap with comma separated files (CSV).]]></description>
<enclosure url="http://heap.wbpsystems.com/CSV.mov" length="34574489" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:03:29</itunes:duration>
<itunes:subtitle>Getting your data in and out of heap is a snap with comma separated files (CSV).</itunes:subtitle>
<itunes:summary>Getting your data in and out of heap is a snap with comma separated files (CSV).</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>





<item>
<title>Categories (Intermediate)</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/category.mov</guid>
<pubDate>Tue, 10 April 2007 13:00:43 -0800</pubDate>
<description><![CDATA[Dive deep into the most powerful feature of heap. With categories you can create detailed reports, find data faster and assist you with your business.]]></description>
<enclosure url="http://heap.wbpsystems.com/category.mov" length="21902236" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:02:18</itunes:duration>
<itunes:subtitle>Dive deep into the most powerful feature of heap. With categories you can create detailed reports, find data faster and assist you with your business.</itunes:subtitle>
<itunes:summary>Dive deep into the most powerful feature of heap. With categories you can create detailed reports, find data faster and assist you with your business.</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>




<item>
<title>iCalendar (Intermediate)</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/icalendar.mov</guid>
<pubDate>Tue, 10 April 2007 12:00:43 -0800</pubDate>
<description><![CDATA[View your valuable calendar data in Outlook 2007 or in Apple iCal.  ICalendar is more then just exporting, it's syncing.  When you make a change in heap you automatically see that change in Outlook or Apple iCal.]]></description>
<enclosure url="http://heap.wbpsystems.com/icalendar.mov" length="25123509" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:02:44</itunes:duration>
<itunes:subtitle>View your valuable calendar data in Outlook 2007 or in Apple iCal.  ICalendar is more then just exporting, it's syncing.  When you make a change in heap you automatically see that change in Outlook or Apple iCal.</itunes:subtitle>
<itunes:summary>View your valuable calendar data in Outlook 2007 or in Apple iCal.  ICalendar is more then just exporting, it's syncing.  When you make a change in heap you automatically see that change in Outlook or Apple iCal.</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>




<item>
<title>RSS and Messages (Intermediate)</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/rss.mov</guid>
<pubDate>Tue, 10 April 2007 10:00:43 -0800</pubDate>
<description><![CDATA[Keep up to date with really simple syndication (RSS). With RSS you can stay up-to-date with messages and comments without evening having to visit your heap account.]]></description>
<enclosure url="http://heap.wbpsystems.com/rss.mov" length="28814001" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:03:21</itunes:duration>
<itunes:subtitle>Keep up to date with really simple syndication (RSS). With RSS you can stay up-to-date with messages and comments without evening having to visit your heap account.</itunes:subtitle>
<itunes:summary>Keep up to date with really simple syndication (RSS). With RSS you can stay up-to-date with messages and comments without evening having to visit your heap account.</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>




<item>
<title>Introduction to Heap</title>
<link>http://heap.wbpsystems.com/</link>
<guid>http://heap.wbpsystems.com/heaptraining.mp4</guid>
<pubDate>Sat, 12 Jan 2008 14:00:00 -0800</pubDate>
<description><![CDATA[Get up to speed quickly and easily with this introductory video.]]></description>
<enclosure url="http://heap.wbpsystems.com/heaptraining.mp4" length="45922071" type="video/quicktime"/>
<category>Technology</category>
<author>ben@wbpsystems.com (Ben Smith)</author>
<itunes:explicit>no</itunes:explicit>
<itunes:author>Ben Smith</itunes:author>
<itunes:duration>00:11:45</itunes:duration>
<itunes:subtitle>Get up to speed quickly and easily with this introductory video.</itunes:subtitle>
<itunes:summary>Get up to speed quickly and easily with this introductory video.</itunes:summary>
<itunes:keywords>business, software, CRM, customer relationships management, technology, wbp systems, ben smith, simple solutions, simple, heap, help, video</itunes:keywords>
</item>





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